Frequently Asked Questions

How to Place an Order with SMMFansFaster

Placing an order for fast, affordable, high quality social engagements and social proof is quick and easy.

Step 1: Create an Account

Step 2: Login to your dashboard

Step 3: Select the platform you need marketing help with

Step 4: Select the social media marketing service you need

Step 5: Enter payment instruction and check in later to track your order status.

How to Pay for Orders

After you have created an account, just follow the steps below to set your account payment correctly. You only need to set it up once and you can order as many times as you want after.

Step 1: Login to your dashboard

Step 2: Select payment details

Step 3: Select payment option and enter your details.

Step 4: Select a service and click the order button

Step 5: Confirm payment

How to Open A Customer Support Ticket

If you have any questions or encounter any problems with your order, our Customer Service Ticket system has you all covered.

Step 1: Login to your dashboard

Step 2: Select Customer Support

Step 3: Click Create Ticket

Step 4: Enter the details of your request

Step 5: Answer our response email

How to Get Child Panel Support

If you have any questions or encounter any problems with our Child Panel system, we will take care of you.

Step 1: Login to your dashboard

Step 2: Select Customer Support

Step 3: Click Create Ticket

Step 4: Enter the details of your request – make sure to mention Child Panel support

Step 5: Answer our response email

How to Get a Refund

If you want a refund for the undelivered portion of your order, we’ve made getting your money back quick and easy

Step 1: Login to your dashboard

Step 2: Select Customer Support

Step 3: Click Create Ticket

Step 4: Enter the details of your refund request

Step 5: Answer our response email